Return and Exchange

RETURN & EXCHANGE POLICY

Effective Date: 14 AUGUST 2026

At KICKR 360, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. 7-DAY RETURN & EXCHANGE WINDOW

You may request a return or exchange within 7 days from the date your order is delivered.

The return or exchange request must be raised within this 7-day period.

2. FREE RETURNS & EXCHANGES

Eligible returns and exchanges are free of charge. KICKR 360 will bear the applicable return shipping cost.

No return or exchange fee will be charged for eligible requests.

3. ELIGIBILITY

To be eligible for a return or exchange:

  • The request must be raised within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product must not be damaged, washed, altered, or misused.

  • The original packaging, tags, accessories, manuals, and other included items should be retained.

  • The product should be returned in its original packaging wherever applicable.

  • The product must pass our quality inspection upon receipt.

Products returned without the required accessories or packaging may be rejected or may be subject to an appropriate deduction, where permitted by applicable law.

4. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrect

  • Missing components or accessories

please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.

After verification, KICKR 360 may provide a replacement, exchange, refund, or other appropriate resolution.

5. EXCHANGE

Eligible products may be exchanged for another available variant, size, colour, or product, subject to availability.

If the replacement product has a higher price, you may be required to pay the difference.

If the replacement product has a lower price, the difference may be refunded in accordance with our applicable refund process.

6. REFUNDS

Once the returned product is received and passes our quality inspection, the refund will be initiated.

Refunds will generally be processed to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank or payment service provider.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

7. PRODUCTS THAT CANNOT BE RETURNED

Certain products may not be eligible for return or exchange due to hygiene, safety, personalization, or other applicable restrictions.

Any such exclusions will be clearly communicated on the relevant product page before purchase.

8. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us at:

Email: [EMAIL ADDRESS]
WhatsApp/Phone: [PHONE NUMBER]

Please provide:

  • Order number

  • Name and contact details

  • Product you wish to return/exchange

  • Reason for return/exchange

  • Photos/videos, where applicable

Our customer support team will review the request and provide further instructions.

9. QUALITY INSPECTION

All returned products may be inspected before a return, exchange, or refund is approved.

KICKR 360 reserves the right to reject a return or exchange if the product does not meet the eligibility conditions described in this policy, subject to applicable consumer protection laws.

10. POLICY CHANGES

KICKR 360 reserves the right to modify this Return & Exchange Policy from time to time. The updated policy will be published on this page with the revised effective date.

11. CONTACT US

For any questions regarding returns or exchanges:

KICKR 360
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

7 Days | Free Returns | Free Exchanges